Refund Policy
Last updated October 2026
Every account starts with welcome credits, so you see Loupe cut your own footage before you pay anything, and refunds should be rare. When something goes wrong, we fix it or give your money back.
| What you paid for | When we refund |
|---|---|
| A version Loupe made with your credits | A version that fails, or a note Loupe can't act on, gives its credits back by itself. If a version didn't work for your scene, write to us within 14 days and we'll put the credits back. |
| A pack of credits | Within 14 days of paying, if you haven't used any of it. Unused credits from a pack never expire. |
| 4K with Topaz | If the 4K version fails to arrive, or arrives damaged. A 4K version that fails is also made again for free. |
| Starter, Pro or Studio plan | Cancel at any time; the plan runs to the end of the month you've paid for, with no charge after. Within 7 days of your first payment, if you haven't used any of the plan's credits, we refund that month. |
How to ask
Write to hi@editloupe.com from your account's email, with the scene's name. We answer within 2 working days. Refunds go back to the card you paid with, through Stripe, and usually arrive within 5 to 10 days.
Where the law gives you more
If you live somewhere that gives you further rights on digital purchases, those rights apply as well.
Questions: hi@editloupe.com · Chachkes Media Group LLC, 96 4th Place, Unit 2, Brooklyn, NY 11231